We want every placement to go live exactly as agreed. This policy explains when we refund or replace a placement, and what happens when an order is cancelled.
1. When we refund or replace a placement
Refunds or replacements are provided under specific conditions:
- We fail to deliver the agreed-upon service.
- A guaranteed live link is removed within the guarantee timeframe that applies to that website (for example 6 months to 1 year, depending on the specific vendor agreement).
When a published link is later lost, our team reviews the case and decides between a replacement and a refund.
2. Cancelling an order
If you cancel an order before it is paid, nothing is charged.
If you cancel a paid order after some of its placements have already been published, we keep the price of the placements that were published before the cancellation and refund the rest. On a pay-later order, only the published placements are invoiced.
3. When a refund is not available
Orders delayed because of client unresponsiveness, and orders cancelled because their content breaks our content guidelines (see the Terms and Conditions), are not eligible for a refund. A refund can never be larger than the amount you paid.
4. How to ask for a refund
Email noah@bsmbacklinks.com with your order number and the placement concerned, and our team will reply with the outcome.